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What exactly is Support Hotline?
The Support Hotline offers help in mediating technicians for the onlineshop www.mobilcomplus.ch and competently & efficiently answers your questions about your electronic device or provider.
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What happens if I call Support Hotline?
At Support Hotline you will be connected with a competent technician for you to get help for your product.
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What if I speak another language?
No problem, our service is mostly available in German, Italian, English and French. Since you will be connected it is possible that not all technicians speak your preferred language.
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What exactly will be charged?
Telephone advice and the use of other services of the hotline are chargeable (Voice mail, call waiting, call charges, rate numbers and information charges). The respective fees are indicated for each case on a daily basis on the website. You will be charged in 60-second intervals and with a basic fee for the call directly after the consulting session, access to information or other claims.
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How can I shorten the time of the call?
You will get the fastest help from our technicians around this time:
From 10:00 – 11:00 and from 15:00 – 16:00 o‘ clock
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How do I get support without having to choose the premium number?
You will find a cheap or free number on most websites of your brand.
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I have a charge of your service on my bill, but I don’t know what I called for.
We will check the protocol if you send us informations about your phone number, date & time of the call. We will let you know which technician you were looking for.